Knowledge

Frequently Asked Questions

What is RaoaTech Support?

RaoaTech Support is a helpdesk portal where you can submit support tickets, get assistance with products, and receive help from our dedicated team

Anyone can create a support ticket — ThemeForest buyers, direct clients, and all users in need of help.

Yes, you need to register on the support portal to submit a ticket. This allows us to track your requests and respond efficiently

After submitting a ticket, you can log into your support account and check the status from the dashboard.

Yes! You can respond directly to the ticket conversation to clarify details or add more information.

Absolutely. All data submitted through our support portal is confidential and used only to assist with your case.